Terms of Service

1. Agreement

These Terms of Service govern the services provided by Dunbar Greens (“we,” “us,” or “our”) to the client (“you” or “the client”). By booking, approving an estimate, or using our services, you agree to these Terms of Service.

2. Services

We provide exterior property maintenance services, including as applicable:

  • lawn mowing

  • edge trimming

  • garden bed weeding

  • leaf blowing

  • snow removal

  • ice removal

  • salting

Services included in your plan or visit will be limited to the services specifically described in your quote, invoice, booking confirmation, or service plan.

3. Service Plans

We may offer the following service types:

  • Annual Plan: approximately 50 weeks of service per year at the agreed weekly rate

  • Seasonal Plan: service from approximately March 15 to October 15 at the agreed weekly rate

  • One-Time Visit: a single visit at the agreed fixed rate

  • Commercial or Strata Services: custom quoted services under a separate quote or service agreement

4. Service Area

We provide service only within our stated operating areas in Vancouver, North Vancouver, and West Vancouver, subject to availability and route capacity.

5. Quotes and Pricing

All prices are in Canadian dollars unless otherwise stated. Residential plan pricing and one-time visit pricing are as published on our website or otherwise confirmed in writing. Commercial and strata properties are quote only.

Quotes may be withdrawn or revised before acceptance. Additional work outside the agreed scope may be billed separately.

6. Access to Property

You are responsible for providing safe and reasonable access to the property on scheduled service days. This includes access through gates, walkways, driveways, and service areas. We are not responsible for delays or incomplete service caused by locked gates, blocked access, animals, unsafe conditions, or other access issues outside our control.

7. Weather and Scheduling

Service dates and times are approximate and may be adjusted due to weather, route changes, equipment issues, safety concerns, holidays, or other operational factors. We may reschedule services when conditions are unsafe, impractical, or likely to damage the property.

Winter services, including snow removal, ice removal, and salting, may be performed according to route scheduling and operational capacity unless a separate written service level is agreed.

8. Scope Limitations

Unless specifically included in writing, our services do not include:

  • landscaping design

  • planting

  • irrigation work

  • tree work

  • arborist services

  • stump removal

  • hauling

  • disposal of extraordinary debris

  • pruning or hedge cutting

  • pest control

  • repair of pre-existing lawn, soil, drainage, or irrigation conditions

We are not responsible for hidden objects, underground lines, sprinkler heads, dog waste, toys, hoses, furniture, or other obstacles not removed before service.

9. Annual and Seasonal Plans

Clients enrolling in an Annual Plan or Seasonal Plan are purchasing an ongoing service arrangement at the agreed rate and term. The plan selected at signup applies to that service period unless otherwise agreed in writing.

The Annual Plan includes the plan’s core maintenance services plus winter services such as snow removal, ice removal, and salting, as described in the applicable quote or website copy.

The Seasonal Plan includes the plan’s core maintenance services during the growing season only.

10. One-Time Visits

One-time visits are billed at the stated fixed price unless a different written quote is issued. A one-time visit covers only the work reasonably achievable within the scope of the booked visit and does not create an ongoing service relationship.

11. Invoicing and Payment

Payment is due on the date stated on the invoice unless otherwise agreed in writing. We may require a card on file, pre-authorized payment, or advance payment for certain services.

Late payments may result in service suspension or cancellation. We may charge reasonable collection costs or interest where permitted by law and stated in the invoice or service agreement.

12. Cancellation by Client

For residential consumer contracts in British Columbia, you may have statutory cancellation rights that apply regardless of anything stated in this agreement, including the right to cancel a continuing services contract within 10 days after receiving a copy of the contract, and additional rights in certain circumstances such as material changes.

After the first 30 days, if you cancel an Annual Plan or Seasonal Plan before the end of its agreed term, a cancellation charge equal to 15% of the remaining contract value will apply, unless prohibited by applicable law. The parties agree that this amount is a genuine pre-estimate of administrative costs, route reservation, scheduling losses, and lost committed capacity, and is not a penalty. Canadian contract law generally distinguishes enforceable liquidated damages from unenforceable penalties.

Cancellation requests must be submitted in writing by email or other written method we designate.

13. Cancellation by Us

We may suspend or terminate services on notice if:

  • payment is overdue

  • access is unsafe or repeatedly unavailable

  • there is abusive or threatening conduct

  • the property presents hazards to staff or equipment

  • conditions prevent safe or reasonable performance

  • the client breaches these Terms of Service

If we terminate for client breach, amounts already earned and any applicable cancellation charges remain payable to the extent permitted by law.

14. Refunds

Where a contract is lawfully cancelled under applicable BC consumer law, any refund owing will be provided in accordance with that law. BC legislation includes refund obligations for certain cancelled consumer contracts.

Except where required by law, no refund is owed for services already performed or for scheduled time and route capacity already committed.

15. Property Conditions and Damage

You must notify us promptly of any concerns regarding service quality or damage. We are not responsible for:

  • pre-existing property conditions

  • drought stress, disease, pests, or soil conditions

  • damage caused by hidden hazards or concealed objects

  • normal minor marks, debris movement, or incidental effects of routine outdoor maintenance

  • slip, snow, or ice conditions arising after service is completed

To the extent permitted by law, our liability for any claim relating to services is limited to the amount paid for the specific service giving rise to the claim.

16. No Guarantee of Specific Result

We do not guarantee any particular horticultural, aesthetic, or safety outcome. Lawn and garden appearance depends on weather, irrigation, soil, sun exposure, pests, prior maintenance, and other factors outside our control.

17. Commercial and Strata Clients

Commercial and strata services are subject to a separate quote and may be subject to a one-year service agreement or other written terms. Where there is a conflict between these Terms of Service and a signed commercial or strata agreement, the signed agreement will govern.

18. Changes to Services or Terms

We may update these Terms of Service from time to time. The version in effect at the time of booking or renewal will apply unless otherwise required by law.

19. Governing Law

These Terms of Service are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

20. Contact

For questions, notices, or cancellations, contact:

Dunbar Greens
office@dunbargreens.com